1. Introduction
Policy Aid ("we", "us", "our") is an IRDAI-licensed insurance agent operating the website policyaid.co.in. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quote, or use our services.
2. Information We Collect
We may collect the following information when you interact with us:
- Contact details — name, phone number, email address, city
- Insurance details — age, vehicle details, health information, travel dates and other information needed to provide a quote or process a policy
- Usage data — pages visited, device/browser type and analytics data collected via Google Analytics and similar tools
- Communication records — messages sent via WhatsApp, phone, email or our contact forms
3. How We Use Your Information
- To provide insurance quotes, comparisons and policy issuance assistance
- To respond to your enquiries and provide customer support
- To share relevant policy renewal reminders and offers
- To improve our website and services through analytics
- To comply with IRDAI regulations and other legal obligations
4. Sharing of Information
We do not sell your personal information. We may share your details with:
- Insurance companies, for the purpose of generating quotes or issuing policies you request
- Service providers who help us operate our website (e.g. analytics, email and messaging tools)
- Regulators or law enforcement, where required by law
5. Cookies & Analytics
Our website uses Google Analytics (GA4) and similar tools to understand how visitors use our site. These tools may set cookies on your device. You can disable cookies through your browser settings, though some site features may not work as intended.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You can request access to, correction of, or deletion of your personal information held by us at any time by contacting us using the details below. You may also opt out of marketing communications at any time.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
9. Contact Us
For any questions about this Privacy Policy or your personal information, contact us at: